The Star Grand Hotel and Residences Sydney

The room was absolutely exceptional! Stunning view (we had a harbour view room). Exceptionally clean. Beautifully furnished (luxurious). Coffee Machine. Absolutely dreamy & comfortable beds & pillows! We were upgraded to a one-bedroom suite! It was magnificent! It had a lovely lounge area, dining table (for four), even a guest's powder room! The location is fantastic. A short 1.4km walk over Darling Harbour bridge to the Queen Victoria Building shopping centre. Loads to do in the area at Darling Harbour! We chose to dine at the Italian restaurant on-site, Cucina Porta - fabulous service, great food! And, bonus was using the new tunnel from the airport, our trip from the airport to the hotel took less than 15 minutes! The greeting on arrival was very attentive. The concierge helped guide us to check-in, carried our bags, and escorted us to our room. He also showed us how to use all the special features in the room (automatic blinds, block out blinds), TV's, Coffee Machine & much more! Amazing experience! Great value for money. We will definitely be visiting Star Hotel in Sydney again!

Room location bathroom and bed. Breakfast at Harvest was really good. Room exceptionally clean!

The amount of restaurants and facilities onsite is fantastic. They also have a tram stop underneath that takes you to Darling Harbour, Haymarket or Central. The property is well staffed and clean. The room was spectacular and after a mix up with our room we were offered an upgrade. David the concierge was fantastic. He helped us check inC shows us our room and later on helped us order an Uber after we had trouble finding the pick up point.

From the moment we arrived, the valet parking attendants were helpful and efficient. Our first impression was quick and seamless service! The staff took great care of our bags and directed us to check-in, where we were warmly welcomed by Vivian. Her beautiful smile and exceptional customer service made us feel right at home! Vivian, your greeting was amazing! Your quick and friendly service set the tone for a fantastic stay. Please keep up the fantastic work! Thank you, The Star Grand Hotel, for an unforgettable experience! .

We stayed in room 1101. A very large room with a large bed and lounge to spread on and look at the city lights. Had a very large TV with normal TV and Fox TV channels, I tried to connect my phone to watch Netflix but was not able to do so. A small Fridge and a pod coffee maker + a kettle for tea and instant coffee that was provided. Also had a large cupboard with a safe, Ironing board and iron. The bathroom was great, very large with a mirror and movable shaving/makeup mirror. The water temperature and strength were very nice. We did not make use of the Gym, but being part of the STAR perimeter, we did use two of the restaurants plus the Harvest restaurant for breakfast (which we found all to be of very good quality and of excellent service). We also walked to the Pyrmont ferry stop and took a ferry ride to Balmain, in essence, once we parked the car, we had no need for it until our departure. We now view The Star Grand Hotel as being very central and will stay again when in the city, perhaps they can improve the mattress situation a bit(in fairness, we did not tell them at the time so they did not have an opportunity to rectify if it was possible). Finally, from our arrival to our departure, the hotel service from all staff was very professional and they were genuine in their desire to make our stay memorable. Thank you, team.